Frequently Asked Questions

Koseli | कोसेली | koʊseɪli:

(n.): A gift unique to a foreign place given as a token of love and respect.

Koseli Shop distributes distinctive Made in Nepal handicrafts, clothing, accessories, bags and recycled products.

WHAT IS CASHMERE?

Fine, high-quality cashmere shawls are as light as a feather and so delicate  that it can pass through a ring you would wear on your finger. The finest cashmere can last many years, and are sometimes handed down generations as a heritage. While promoting this soft, light and extremely warm fabric to the world, we recognize the social and ecological impact due to mass rearing of cashmere goats in areas such as inner Mongolia and Tibet for turning cashmere into a fast-fashion business. We do our part by being rigorous around sourcing, practicing supply chain transparency and making sure we use only natural dyes.

HOW DO YOU GUARANTEE QUALITY WITH HANDMADE PRODUCTS?

We try our best to make sure products are not shipped without any fundamental defect. Slight flaws in the make can be of an organic nature due to the material. Rest assured, our makers are extremely talented, most of whom have decades of experience and knowledge with them.

WHERE ARE THE PRODUCTS SHIPPED FROM?

Koseli products are stocked in 3 locations across Australia, in Melbourne and Sydney. All our goods are made in Nepal.

DOES KOSELI PRACTICE DATA PROTECTION GUIDELINES?

Your data privacy is important to us. We intend to protect the information that we collect from you from loss, misuse or alteration. The personal information that you share with us will include your consent or refusal regarding marketing communication from us. We may provide your personal information to third party service providers such as delivery agents, customs brokers and fraud management parties. In doing this, we will limit the information provided to be that which is sufficient for services to be carried out.

CAN I RETURN DAMAGED GOODS?

We love a hassle-free return experience, so in case you are not satisfied with your purchase just return it back to us within 30 days in the same condition as received, and we will give you your money back within 10 days of the goods reaching back to our warehouse. Return shipping cost will have to be carried by the buyer, or just reach out if you would like to make an agreement on shared return shipping payment.

CAN I GET IN TOUCH DIRECTLY WITH YOUR TEAM?

We would love to hear from you! If you are a retailer, involved in commercial trade (architect, developer, interior design, hotelier, restaurateur), interested in wholesale prices or just curious about anything you see, shoot us an email at koselishop@gmail.com or call us at +61451257890

DOES THE PRICE INCLUDE TAX?

We are registered for GST, ABN 55793877492. We try to keep a competitive price so we give our suppliers a fair payment, and allow us to provide free shipping over a certain amount within Australia and New Zealand.